Shipping Policy

Effective Date: June 9, 2026

Thank you for shopping with 2 DOG DIGITAL. This Shipping Policy explains how orders are processed, shipped and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after normal business hours, on weekends or on holidays will begin processing on the next business day.

Once an order has been shipped, the customer will receive a shipping confirmation email containing tracking information when tracking is available.

Delivery Timeframes

Most orders are delivered within 5–12 business days after shipment.

The estimated total timeframe from the date of purchase is generally 6–15 business days, including processing time.

Delivery estimates are not guarantees. Delays may occasionally occur due to carrier disruptions, weather conditions, high order volume, customs processing, public holidays or circumstances outside the reasonable control of 2 DOG DIGITAL.

Shipping Destinations

2 DOG DIGITAL currently ships to valid residential and business addresses within the United States.

Customers are responsible for entering a complete and accurate shipping address during checkout.

Shipping Fees

Any applicable shipping fees are displayed at checkout before the order is completed.

Tracking Information

When tracking information is available, it will be emailed to the customer after the order has shipped.

Tracking information may take up to 72 hours to update after the shipping confirmation has been issued.

Incorrect Shipping Addresses

Customers must verify their shipping address before completing checkout.

If a customer notices an error after placing an order, the customer should contact 2 DOG DIGITAL immediately through the Contact Us page on the website.

2 DOG DIGITAL will make reasonable efforts to update the address before shipment. However, address changes cannot be guaranteed after an order has been submitted or shipped.

2 DOG DIGITAL is not responsible for packages delivered to an address incorrectly entered by the customer.

Packages Marked as Delivered

If tracking information shows that an order was delivered but the customer cannot locate the package, the customer should:

  1. Verify the shipping address entered at checkout.
  2. Check around the property, mailbox, building entrance and any secure delivery location.
  3. Ask household members, neighbors or building staff whether they accepted the package.
  4. Contact the shipping carrier for additional delivery details.
  5. Contact 2 DOG DIGITAL through the Contact Us page if the package still cannot be located.

2 DOG DIGITAL will review the available tracking information and assist the customer with the next reasonable steps.

Lost or Damaged Packages

Customers should contact 2 DOG DIGITAL through the Contact Us page if an order is lost in transit or arrives damaged.

For damaged items, the customer should provide the order number and clear photographs of the item and packaging within 7 days of delivery.

Shipping Delays

If 2 DOG DIGITAL becomes aware that an order cannot be shipped within the promised timeframe, the customer will be notified and given the option to:

  • Accept the updated shipping timeframe; or
  • Cancel the affected order and receive a refund for the unshipped item or items.

Contact

For shipping questions, customers should use the Contact Us page available on the 2 DOG DIGITAL website.

RETURN AND REFUND POLICY

Effective Date: June 9, 2026

2 DOG DIGITAL wants customers to be satisfied with their purchases. This Return and Refund Policy explains the conditions for returns, exchanges and refunds.

Return Window

Customers may request a return within 30 calendar days of the delivery date.

A return request must be submitted through the Contact Us page on the 2 DOG DIGITAL website before the item is sent back.

Return Eligibility

To qualify for a return, the item must be:

  • Unused and unworn;
  • Free from scratches, damage, stains, odors or signs of use;
  • Returned with the original packaging and any included accessories;
  • Accompanied by the order number or other proof of purchase; and
  • Returned using the instructions provided by 2 DOG DIGITAL.

Items that do not meet these conditions may be rejected or returned to the customer.

Return Authorization

Customers must contact 2 DOG DIGITAL before returning an item.

After reviewing the request, 2 DOG DIGITAL will provide the customer with return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item due to preference, fit, style selection or a change of mind.

2 DOG DIGITAL will cover reasonable return shipping costs when:

  • The wrong item was sent;
  • The item arrived damaged; or
  • The item arrived with a verified manufacturing defect.

Original shipping charges are not refundable unless the return is caused by an error made by 2 DOG DIGITAL.

Damaged, Defective or Incorrect Items

Customers who receive a damaged, defective or incorrect item should contact 2 DOG DIGITAL through the Contact Us page within 7 days of delivery.

The customer should include:

  • The order number;
  • A clear description of the issue; and
  • Clear photographs showing the item, packaging and any visible damage or defect.

After reviewing the request, 2 DOG DIGITAL may provide a replacement, exchange or refund, depending on the circumstances.

Refund Processing

Once a return has been received and inspected, the customer will be notified whether the refund has been approved.

Approved refunds are issued to the original payment method within 7 business days after approval.

Banks and payment providers may require additional processing time before the refund appears on the customer’s account.

Exchanges

Customers may request an exchange within 30 calendar days of delivery.

Exchanges are subject to product availability. If the requested replacement item is unavailable, the customer may choose an available alternative or receive a refund after the returned item has been approved.

Order Cancellations

Customers may request cancellation through the Contact Us page as soon as possible after placing an order.

2 DOG DIGITAL will attempt to honor cancellation requests submitted before shipment. However, cancellation cannot be guaranteed once processing or shipment has begun.

If an order has already shipped, the customer may request a return after delivery in accordance with this policy.

Non-Returnable Items

The following items are not eligible for return:

  • Items showing signs of wear or misuse;
  • Items damaged after delivery;
  • Items returned without the original packaging;
  • Items returned more than 30 calendar days after delivery;
  • Gift cards; and
  • Items marked as final sale at the time of purchase.

This does not limit any rights that cannot legally be excluded.

Chargebacks

Customers should contact 2 DOG DIGITAL through the Contact Us page before initiating a payment dispute. The support team will make reasonable efforts to resolve valid concerns promptly.

Contact

For return, refund or exchange requests, customers should use the Contact Us page available on the 2 DOG DIGITAL website.

CONTACT US

2 DOG DIGITAL Customer Support

For questions about an order, shipping, returns, refunds, products or store policies, customers should submit a message through the Contact Us page available on the 2 DOG DIGITAL website.

To help the support team respond efficiently, customers should include:

  • Their full name;
  • Their order number;
  • The email address used during checkout;
  • A clear description of the request; and
  • Photographs when reporting a damaged, defective or incorrect item.

Customer support requests are generally reviewed within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.